FitFlex Policy

📦 Shipping Policy

 

Free Shipping – All shipments are free worldwide. There are no additional charges for standard shipping.

Estimated delivery times by geographical regions:

• Asia: 7–14 business days
• Europe: 10–20 business days
• Americas: 14–30 business days
• Australia and New Zealand: 14–30 business days
• Rest of the World: 20–45 business days

 

 

🔁 Returns Policy

Free Returns – Products can be returned within 40 days of order receipt, even if you were simply not satisfied – at no cost.

The refund will be processed after the product is received and inspected to ensure it complies with our return policy.

 

💰 Refunds

 

• Defective or Incorrect Product: If the product arrived damaged, incorrect, or does not match the description on the website – a refund or exchange can be requested within 120 days from the date of order receipt. The refund will be processed after the product is returned and the issue is confirmed.
• Non-delivery: If the product was not delivered within 45 days from the order date – a full refund or re-shipment can be requested.

🛡️ Warranty

Product Warranty – All products come with a 120-day warranty, covering manufacturing defects, material or design issues, or non-compliance with the product description.

During this period, you can contact us, and we will be happy to assist.

 

 

🔐 Security and Privacy

 

Data Security – We are committed to protecting your privacy. All transactions are processed securely with advanced encryption protocols, and your data security is a top priority.

Privacy Policy – We only collect personal information for order processing and customer service purposes. Your information will not be shared with third parties without your explicit consent.

 

 

 

📞 Customer Service

Support and Communication – For any questions or issues regarding your order, please contact us via the "Contact Us" page on the website. Our support team is available to assist with any questions or problems.

Operating Hours – Support is available 24/7, including weekends and holidays.

 

📄 Additional Terms

 

Changes to Terms – We reserve the right to change the terms and policies from time to time. Updates will be posted on the website, and it is recommended to check periodically to stay informed.

Exceptions to the Return Policy – The return policy does not apply to products damaged due to improper use or modifications made after receiving the product.