מדיניות החזרים

Free Returns:

At FitFlex, we want you to be completely satisfied with your purchase. You can return products within 40 days of receiving your order at no cost to you. To initiate a return, please contact our customer service team for instructions. Returns will be processed after we receive and inspect the returned product to ensure it meets our return policy guidelines.

Refunds:

• Damaged or Incorrect Items:

If your product arrives damaged, incorrect, or does not match the description provided on our website, please contact us within 90 days of receiving the product. We will guide you through the process of requesting a refund or exchange. Refunds will be issued once the returned product is received and the issue is confirmed.

• Non-Delivery:

If your product has not been delivered within 45 days from the order date, you have the right to request a full refund or a replacement order. Please reach out to our customer service team with your order details, and we will assist you promptly.

1. Contact Us: Reach out to our customer service team via the contact page on our website to initiate your return.

2. Receive Instructions: We will provide you with detailed instructions on how to return your product, including a prepaid return shipping label.

3. Package the Item: Carefully package the product in its original packaging, including all accessories, manuals, and documentation.

4. Ship the Item: Use the prepaid shipping label to send the item back to us. Ensure you retain a copy of the tracking number for your records.

5. Inspection and Refund: Once we receive and inspect your returned product, we will process your refund according to our policy.

For any additional questions or clarifications regarding our return policy, feel free to contact us.